Doha, Qatar - About Your Job: In this role you will provide high quality of service oriented administrative support to the immigration and HR team. While performing an efficient service relating to immigration affairs, you will assist and support the team administering the complete range of HR activities in a consistent and timely manner to the satisfaction of the Customers and Management. You will ensure calls are answered efficiently and in timely manner according to the standard of Qatar Airways group. You will analyse trends, monitor, identify and recommend improvement opportunities to management. Create Standard Operating Procedures to handle complaints/calls in HR contact and complaints Centre, setting and meeting performance targets for speed efficiency and quality, manage the daily running of the HR contact Centre and complaint Centre. You will monitor random calls to improve quality minimise errors and track operative performance. You will coordinate staff recruitment, interview and selec...
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