Cisco Systems, Inc. - Dubai - Additional Location(s) or Information: Job Category: Operations Level of Experience: Experienced - Non Manager Requisition #: R978676 Description: Responsibilities include but are not limited to: Act as customer’s strategic support consultant for premier account and as High Touch Operations Manager (HTOM) Formulate continual improvement strategies to optimize customer’s perceptions of service and support. Leads major internal high visibility projects that have significant impact to the organization around improvements in customer satisfaction, operational efficiency or cost reduction. Handles one-off critical network incidents as required. Manages/project manages high profile critical technical and political issues both within the customer's organization and throughout the Cisco internal escalation chain. Ensure that Cisco's support structure scales to deliver superior customer satisfaction today and tomorrow. Build consistent relationships with key Operations and support decisi...
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