IT Service Desk Agent

Posted By Gulf Recruitments
Doha, Qatar - 1)Installation, configuration, and ongoing maintenance and usability of desktop/laptop computers, printers, handheld/mobile devices, peripheral equipment and software within established standards and guidelines. 2)Thorough understanding of Windows 7 and Windows 8 Operating Systems. 3)Strong Hardware and software troubleshooting skills is a must. 4)Excellent customer service skills to work effectively with clients 5)Possess excellent organizational skills 6)Must be professional, self-motivated, resourceful, flexible and work with minimal supervision 7)Must be able to set priorities and be flexible in a fast-paced environment. 8)Ability to troubleshoot client-side MS Exchange problems. 9)Ability to troubleshoot network port / wireless connectivity issues. 10)Ability to follow through and document issues and resolutions 11)Must be able to follow procedures and protocols as outlined by Senior Management Skills 1) Experience in working within a multi-disciplinary and...



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