Abu Dhabi - Job Description To be responsible for welcoming guests and handling any complaints. In doing so, he or she: Supervises reservations and the allocation of bedrooms with the Executive Housekeeper• Monitors the customer accounts and till accounts• Applies and ensures the application of the sales strategy to maximise occupancy and average room price• Co-ordinates the reception team, organizing its work and schedules Key Responsibilities To monitor the quality of welcome extended to guests• To recruit, train and motivate the members of the his or her team• To ensure that all hotel standards and procedures are applied• To manage daily billing and payments Skills Entry Requirements Skills Use of Windows The ability to train and motivate a team The ability to be available to work nights, weekends or public holidays Sales ability Hospitality Adaptability: coping with the diversity of customers and their needs Self-sufficiency Self-control: handling complaints Good re...
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