Doha, Qatar - Ensure that the needs of customers are being satisfied. Objective is to provide excellent customer service and to promote this idea throughout the organization Helping to develop a customer service policy for an entire organisation; Managing a team of customer services staff; Handling face-to-face enquiries from customers. Providing help and advice to customers using the organisation's products or services; communicating courteously with customers by telephone, email, letter and face to face; investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers; keeping accurate records of discussions or correspondence with customers; analysing statistics or other data to determine the level of customer service the organisation is providing; p...
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