Manpower Middle East - Dubai - Job Description Our client, a multinational Automotive company is seeking to recruit a Customer Manager. This position will reporting directly to the Head of AftersalesMAIN GOALS AND OBJECTIVESThe Customer Manager's main purpose is to own customer concerns through to resolution, ensuring a win-win outcome for the customer . It is pivotal between the Region, Crewe Central teams (TSCParts support, Legal, Finance) the call centre, roadside assistance providers, and the Dealer networks, with primary focus on customer relationship management, customer retention and supporting the Brand Authorised Repairers in the strategic development of their customer satisfaction levels.To proactively analyse trends impacting levels of satisfaction and dissatisfaction from both quantifiable data and qualitative feedback in order to be the 'voice of the customer' within the regional team. Driving customer centric strategies to improve the level of service delivered.MAIN RESPONSIBILITIESCustomer and Conce...
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