Axiom Telecom - Kuwait City - Job Description To handle customers in a professional way as per the standards set to ensure that every interaction with the customer is a quality experience for the customer. To ensure that the KPI’s are understood and met on a timely manner To understanding & attending to special needs of customers in a timely fashion in order to meet and exceed customer expectations To providing technical/data support to customers most effectively & offer Loaner phones to customer where ever applicable To monitor & Control on customer hold time, receipts, and delivery and service collections To collecting cash from customers on repairs and reconciling the same by the end of the day with no discrepancy Attend and secure a good score in all internal trainings conducted Arrange all received shipments on a priority – FIFO sort which will ensure that the shipments are being identified and tracked in accordance with the production plan Preserve, handle and transport customer property und...
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