Etihad Airways - Al Ain, Abu Dhabi - Etihad Aviation Group is a transforming business; as a young and ambitious airline, our focus is on innovation and on making Etihad truly an airline of choice for our guests around the world. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional customer service. We are pleased to announce an incredibly exciting opportunity to join our Contact Centre team as Contact Centre Agent. As a Contact Centre ( Structures ) , you will be responsible for attending to customer calls and provide first call resolution ensuring compliance with set standards and procedures in order to optimise customer satisfaction and achieve revenue and customer service individual targets. JOB RESPONSIBILITIES Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance. Comply with set standards of c...
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