Doha, Qatar - Basic Function: Captains, represent for many clients the first and essential image of the café shop. A well groomed, polite and eloquent captain is a must. They shall be familiar with all menu items in order to be able to answer all customer question or complaint concerning that matter. Captains shall be able to lead and be led. 1. Shall ensure that every guest in the coffee shop is being granted full attention, reception and best possible care 2. With his friendly and courteous attitude, the captain shall support and maintain the good reputation of the coffee shop 3. Shall be thoroughly informed on all menu items, promotions, novelties and changes in the sales-program 4. Shall work on maintaining a good communication between sections , by listening, reasoning and trying to fix problems that may occur between workers. 5. Shall help building disciplined, well harmonizing team especially in view of: Strict following of the general service requirements and basic service rules St...
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