Doha, Qatar - Department: As Guest service supervisor, you will provide a 5 star service to all NDIA customers professionally and promptly. Ensures that all Quality Standards including SLAs and KPIs are achieved and exceeded. To offer the highest level of service delivery to all passengers utilizing the airport. Provides inspirational and proactive leadership to the customer service team. Supervises all frontline Customer Service staff to encourage and implement laid down Standard Operating Procedures. Gathers comprehensive customer service feedback data and presents to Manager Quality Assurance and Customer Service in a timely fashion. Generates superior service at all times through the continuous training and development of the Customer Service team. Any other additional task as assigned by the senior management. Person: You will be responsible to ensure management of security flow through the shop floor and compliance to laid down standards and procedures. You will support sales team to ens...
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