SERVICE ADVISOR, PASSENGER CARS

JOB PURPOSE: The job holder is responsible for receiving and delivery of customer vehicles to ensure service is provided in line with dealer policies and procedures KEY RESPONSIBILITIES Accompanies walk-in customers and those booked as per the service schedule to carry out a visual inspection of the vehicle. Places the vehicle on the lifter to check the vehicle when it is half way up and fully raised, for any hidden issues such as scratches/damages, worn out tyres, oil leakages, bushing cracks Completes the Pre-order form to accurately record vehicle and customer information, complaints and uncovered issues. This includes checking the vehicle’s warranty Determines nature of repair or service required and estimates the job order in terms of pricing to provide clarity to customer on the job prior to obtaining approval and authorization. Sets and agrees a vehicle delivery date with the workshop team with the team to advise the customer of any schedule changes and set his delivery expectations Checks service measure for each chassis and coordinate with the workshop team to carry out vehicle diagnosis and rectify the defect Follows up the progress of each job order during the day to meet set deadlines Cross checks the original customer complaint in the pre-order form against the job card operation numbers to carry out final control. Prepares the invoice to update the customer on the final (discounted) payment and collect the vehicle. Takes the customer through the work done, test report and invoice to ensure full understanding of the level of service provided and the costs involved Contacts customer 2 days after the delivery to check whether the vehicle is running smoothly Attends weekly meetings with the Line Manager to provide feedback on processes, areas for improvements, service issues, and receive update on new guidelines introduced

Job Details

Preferred Candidate

Apply Now - Jobs in UAE - Customer Service Jobs in UAE - Search All Jobs