Commercial Bank of Kuwait - Kuwait City - Job Description Purpose : Assists in ensuring the Bank has a strong industry presence and positive standing with all customers by supporting the Manager of CCU in handling and monitoring all ‘Customer Complaints’, in terms of both ‘Contractual and non-Contractual Complaints’, while liaising with Divisions to ensure smooth and complaint free operation Role Description: Identifies and organizes complaints in terms of category including: Accounts, Funds Transfers, Consumer Credit line, Service Fee and Charges, Products, Accounts closed due to Returned Cheques, Ci-Net, or any other services between Customer and the Bank, and assigns them to different staff to handle. Helps the Manager in monitoring the resolution process for all lodged complaints, ensuring quality control and the timely and efficient execution of all respective action given the regulations of the Central Bank, and that all complaints are fully addressed and resolved Liaises with Legal Division for all complaints,...
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