Kuwait - Customer Service Representative Job Location : Kuwait Job Description : Answers customers' queries. Understands and fulfil customer needs and requirements. Maintains positive attitude during customers' interactions. Ensures sales activities are handled in line with Alghanim policy. Supports in solving customer concerns/complaints. Works in coordination with Section Heads to provide excellent customer service. Keeps all company information including sales figures strictly confidential. Follows Alghanim policies and guidelines. Demonstrates high problem solving skills. Practices high knowledge of Alghanim major functions and responsibilities. Follows-up on pending customer issues with effective use of computer applications and telephone etiquette. Being aware of business KPIs and objectives. Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc… Contributes to cost control and minimizing theft measures. Requirements :...
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