CRM Techno-Functional Consultant - iHorizons

The CRM Techno-Functional Consultant designs, tests, implements and manages the CRM and supports the business users to be able to manage their business process for Clients. The consultant should Manage system updates, performance and any required changes to the system to ensure that the CRM perform as required by the end user.

Responsibilities:
• Participate in requirement analysis
• Collaborate with internal teams to produce software design and architecture
• Designs, tests, implements and manages the CRM system and ensure it is up to date and perform as per the business requires
• Liaises with in house to ensure the implementation of the CRM databases and systems are in line with internal processes an guidelines as well as meeting the end user needs
• Develops new solutions as and when required
• Maintain, develop, and enhance the mobile application
• Works with the Business Departments to identify opportunities for improvement in the CRM processes through technical automation or new functionality not found in the standard product as well as identifying not found in the standard products as well as identifying integrations opportunities to enable information ans business flow of Business Departments
• Configures the application to meet the user's requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool or SDK by understanding and researching the functional capabilities and limitations for out of box functionalities
• Provide troubleshooting to existing CRM Users and Business Departments to manage their processes in Dynamics CRM
• Configures the various elements of CRM (entities, form, views, workflows, business process flows)
• Completes JavaScript coding, uses web resources, and plugins to provide the required extension in CRM to Business Departments
• Manages the Dynamics CRM integrations with other systems
• Prepare Technical and Functional specification documents and end user manuals
• Prepare training documents and delivery of training and system usage to end users

Job Details

Preferred Candidate