Etihad Airways - Abu Dhabi - This is an exciting opportunity to join our Cargo Delivery division. Part of a new 24/7 Cargo Nerve Center that provides live monitoring of shipment focused on high yield products and special loads, service recovery of every irregularity and proactive communication with affected customers. Role is well in line and supports the new commercial strategy, with increasing engagement for different customer clusters and proactive approach/service. On a shift basis, to monitor different dashboards and KPIs based on defined performance requirements in relation to OTP, Cargo IQ standards, SLAs, FAP, etc. Ensure safe, secure and on time delivery of all high profile shipments on key routes flights, by close coordination with relevant stakeholders all across HUB and Network. SPECIFIC RESPONSIBILITIES Monitor and track Special loads and Products via different platforms and system support to ensure they are processed on time as per SLA Communicate with different stakeholders for any identified ...
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