AL SHURAIAN GROUP' - Kuwait City - Maintaining a positive, empathetic and professional attitude toward customers at all times Responding promptly to customer inquiries Communicating with customers through various channels. Acknowledging and resolving customer complaints Knowing our products inside and out so that you can answer questions Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Answer inbound calls as well as making outbound calls to assist customers who have specific inquiries. Build customer’s interest in the services and products offered by the company Provide personalized customer service of the highest level assuring a prompt and an accurate responds to be provided on their inqui...
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