Chalhoub Group - Abu Dhabi - We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years. As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere. As a Store Manager you will be responsible for managing the team ensuring to achieve the sales target, and deliver exceptional Guest Experience. In addition to this, you will be also in charge of motivating and couching your team to deliver excellence. Main responsibilities: - Promote delivery of exceptional Guest Experience & build customer loyalty - Ensure that shop floor employees are properly trained and coached in customer service excellence - Assess customer service in the store - Use review of SOQLE results to set improvement targets in customer service exc...
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