Etihad Airways - Abu Dhabi - We are pleased to announce an exciting opportunity to join the Technology and Innovation function in a highly specialized and critical senior enterprise information architecture role. As the Manager T&I Service Delivery – Operations, you will add immediate value by leading on the relationship between IT and the service provider and ensuring the delivery of technology services at agreed performance measures Maintaining an in depth knowledge of specific technical services and provide expert advice Drive IT Service Delivery processes and methods, products, suppliers and application areas JOB RESPONSIBILITIES Strategy Implement the Function/Department strategy to ensure alignment with Company strategy * Policies and procedures Implement relevant policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner * Day-to-Day Operations Manage the day-to-day operations by providing guidance, encouraging teamwork and facilitating relat...
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