Abu Dhabi - To act as the lead/delivery champion for all internal stakeholders, articulating and influencing the digital strategy, translating business objectives into tangible improvements to the digital Customer experience (CX), challenging requirements if not in the best interests of customers/Bank to ensure digital business objectives are met KEY WORKING RELATIONSHIPS: Relationship Line Manager Purpose To coordinate team direction and support, discuss performance and ensure objectives are met Frequency Daily Relationship Internal Stakeholders Purpose To determine/agree digital CX requirements Frequency Ad hoc Relationship Peers Purpose To collaborate and share knowledge and information on all digital customer experience initiatives Frequency Daily Relationship Direct Reports Purpose To exchange information and provide direction Frequency Daily Relationship Finance and Procurement Team Purpose To liaise on digital CX budgets, reconciliation, follo...
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