Engineer[Mechanical /Civil]PWA-ITC-46-2018 - Power Systems & Information Technology

    Maintain up to date knowledge of all their field of work.

    Prepare and draft daily and monthly work schedules for their team ensuring audits are carried out on team performance

    Monitor and supervise the implementation of daily, weekly and monthly schedules and provide support as needed to the PWA Engineer

    Act as the first escalation point for any issues identified by direct reports supporting other team members where required

    Liaise and coordinate with Ashghal resource or any other outsourced Consultants to ensure full utilization of

Ashghal processes and systems, great performance and service  delivery

    Ensure team members comply with all processes and procedures relating to the Customer Relationship Management System (CRMS), Enterprise Asset Management System (EAMS) and other Authority systems and processes and coach them on areas of quality and accuracy

    Ensure all Service Requests are closed out accurately, with all the required information and on time

    Carry out routine site inspections and ensure performance standards and all Health and Safety policy and procedures are being followed by team members and Consultants where relevant

    Carry out Inspector duties on an ad hoc basis during periods of peak workload

    Respond to and attend Incident and Emergency call outs when required

    Carry out other duties as directed by the PWA Engineer

    Hold regular team meetings to engage staff with changes taking place and ensure business performance information and expectations are shared

    Ensure that all complaints and permits are being processed in a timely manner in line with Ashghal SLAs and KPIs