Etihad Airways - Abu Dhabi - JOB PURPOSE # LI-DP Etihad Airways are embarking on a bold customer-centric agenda aimed at transforming customer experience delivery within the aviation industry leveraging new/emerging integrated digital technologies and channels. We are looking for an experienced talented customer experience professional to complement our new digital design team. This is a great opportunity for anyone excited to be on the ground floor of some serious integrated customer experience innovation aimed at driving business growth and customer engagement KPIs. As the voice of the customer, the Customer Experience Lead will have the opportunity to define, design and govern Etihad’s omni-channel customer-centric strategy working in collaboration with business partners across Etihad Aviation Group. JOB ACCOUNTABILITIES Build a best-in-class customer experience across all on/offline touch points by adopting and deploying design processes, guidelines, technologies and integrating digital platforms within...
APPLY NOW
more
Latest UAE Jobs
Post a Comment