Abu Dhabi Global Market (ADGM) - Abu Dhabi - The Role should also oversee the disaster recovery services and running regular drill tests, defining an operating model and an acceptable standards of IT Infrastructure operation as service level agreements, monitoring and reporting on compliance with those standards; and achieving and maintaining maximum operational efficiency. The IT Operations Manager is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. Core Accountabilities Operational responsibilities Responsible for the day to day operation for all IT services that are successfully transitioned into operation. Responsible for maintaining high standards for operations and continuously improving customer satisfaction. Liaison with other IT functions to monitor and maintain Services such as Active Directory (AD) related services, File Services, Server Infrastructure, and WAN/LAN/WLAN/VPN supporting business-critical systems along with Dat...
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