Health Assurance Hospitals Company- DHAMAN - Kuwait City - Brief role Responsible for serving DHAMAN's clients by answering incoming calls and guest patients inquiries and questions, make/reschedule appointments to ensure high customer satisfaction.. Key Responsibilities Operational Performance Adheres to established divisional and/or departmental policies and procedures and initiates action in attending to the patients as per established proceduresResponsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile” Answers queries on telephone and makes appointments for the patients, over the telephone if necessary Ascertains from the Patient the physician he desires to consult and prepares required documents and appointment slip after inputting necessary information in the Computer. Explains financial requirements to the patients or persons responsible for the patient and collects necessary fee as per the established fee schedule. Verifies all insurance benefits as...
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