Hire Desk & Sales Support Coordinator - Rapid Access

MAIN PURPOSE OF JOB:

The Hire Desk & Sales Support Coordinator is responsible for providing administrative support to the Business Development team so they can operate effectively on a daily basis.

The Hire Desk & Sales Support Coordinator will be based in our depot and will be expected to provide the highest level of customer service by acting as the main point of contact for customers who are seeking to hire our equipment in the region.

The role holder will also support the Business Development team in ensuring that customers' orders are monitored, tracked and delivered. Key duties in this area will include taking telephone queries, monitoring inbound email enquiries, processing sales orders, logging any damages, updating transportation logs and creating on and off-hire orders.

The Hire Desk & Sales Support Coordinator will also perform general administrative and receptionist duties and will be tasked with helping to run the Depot facility in an effective and efficient manner.

KEY RESPONSIBILITIES:

Lead Generation:

Work with the Business Development Executives to develop and grow their sales pipeline by generating leads and sales appointments. Regularly following up with the team to help them to stay on track with meeting their revenue goals

Help to develop new business through targeted market and competitor research using databases, publications email campaigns and direct telephone contact

Follow up and qualify contacts from web registrations, promotions, sales campaigns and other sales activities to identify potential need for our products

Sales Support Activities:

Support the Hire Desk Controllers by coordinating with customers on queries such as customer breakdowns, equipment changes, additional requirements, chargeable service orders

Set up and open new accounts and maintain their records on the ERP system

Ensure the ERP system is regularly updated with information such as call outcomes, generated leads, number of quotations sent and sales achieved

Prepare and coordinate customer proposals, sales order quotations, LPOs (Local Purchase Order) invoices and credit notes (if necessary) and other and order processing tasks

Preparing and sorting invoices for payment

Complete regular reporting activities which measure the team against agreed targets

Logistics Support:

Confirm the on and off-hire dates and update the Estimated End of Hire (EOH) report

Coordinate with transportation parties for the delivery of machines

Ensure all delivery notes and other compliance documents are received after delivery or collection

Coordinate with the Business Development Executives regarding machine damage and missing equipment and items

Administration:

Establish and maintain appropriate administrative systems to support the work of the office

Create and maintain filing systems and records. Ensure they are accurate and up to date

Sorting and distributing of incoming post and courier documents

Order and maintain stock levels for general consumables and office stationary

Monitor and ensure that the reception area is kept tidy and projects a business-like image

Greet and welcome visitors and suppliers to the offices, ensuring they sign in and out of the visitor’s book and informing the relevant member of staff of their arrival

Check and sign for deliveries and informing the relevant member of staff of their arrival

Receiving and transferring telephone calls, announcing callers, taking brief messages and passing these on via the email system or connecting callers to staff members direct line

 

Job Details

Preferred Candidate

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