ALIA INTERNATIONAL HOSPITAL - Al Ahmadi, Kuwait - 1-create department operation plan before and after launching including system, equipment, location, supplies and manpower plan. 2- Establish a unified patient clinics appointment booking system. 3- Establishing a patients` information center. 4- Establishing a call center and operator 5- Creating and designing patient satisfaction survey. 6-Establishing department policies, procedures, work flow and forms. 7- Conducting in-house training customer service roots, emergency codes, telephone etiquette standards, medical terminology courses for business office staff( Arabic & English) 8-Develops and controls department-wide training and continuing education program. 9- Assist higher management and clinical staff in their statistical data needs. 10- Handling patients complains, comments,surveys and provide a monthly report for management. 11- Start Call Center project 12-Interviews and select staff for customer service unit Skills Leadership Customer Service Organization ...
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