Alghanim Industries - Kuwait City - Job Description The Technical Support Associate will deliver world class 1st/2nd level technical support related to all key services & systems supported by Information Technology. Support may be given in via telephone, remotely, email & on-site field visits. You must be knowledgeable in a broad, constantly evolving assortment of Information Technology, policies, procedures, & must possess the maturity & reliability to provide user support accurately & consistently. Support the end user client environment such as Desktops, Laptops, Mobiles, IP Phones and client applications. Incident troubleshooting, analysis, resolution and/or escalation. To provide a single and quality point of contact for IT customers Monitor the status & progress toward resolution of all open incidents. Perform classification; prioritizing of incidents dependant of the impact of the issue. Quick & efficient handling of IT incidents & service requests on first contact. Work closely across IT in achieving ...
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