Etihad Airways - Abu Dhabi - Manage escalations and disruptions to ensure continuous support to customers and to ensure compliance to Etihad’s policies and procedures. JOB RESPONSIBILITIES Policies and procedures Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner * Day-to-Day Operations Implement the day-to-day standard operations assigned to ensure compliance with the established standards and procedures. Refer to supervisor for complex tasks which may require exceptions to procedures * Safety, Quality & Environment Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment SPECIFIC RESPONSIBILITIES Provide 24/7 coverage to resolve live Premium guest service delivery failures, mass flight disruptions, death incidents and serious medical cases Support and assist with service recovery delivery and assist with related decision-making and communicating plans ...
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