Etihad Airways - Al Ain, Abu Dhabi - Etihad Airways is an award winning, global aviation group and the national carrier of the United Arab Emirates. Our goal is to be a truly 21st century global airline, challenging and changing the established conventions of airline hospitality. Our regionally known Black Pearl Contact Centre (female only contact center) requires a Performance Manager to lead and develop a large operational team within a busy and pressurized environment to deliver against revenue, sales, productivity and service level targets in line with Etihad policies and procedures and contact center best practice. This is an incredibly exciting role for an Emirati female professional looking to work in a fast paced and dynamic environment. SPECIFIC RESPONSIBLITIES Implement and manage plans, policies and procedures to deliver world class best guest experience according to overall vision and mission in an efficient and cost effective manner. Plan and define objectives related to guest experience and, if rel...
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