Cobalt Abu Dhabi - Dubai - Act the business owner for the Online platform of the bank and manage a business-technology team that constantly develops the product and service offering and grows theonline presence and capabilities The key responsibilities of MCM unit are: The Multichannel & CRM unit (MCM) responsible for developing and managing all direct/digital channels and related frontend platforms across all retail banking distribution channels, ensuring convenient access, high availability and consistency of information amongst them. These channels include Online, Mobile, SMS, ATMS/CDMS, Call Centre Inbound, IVR and e-Statements, on top of CRM which is widely used by branches and DSF as well as by a number of internal bank users in Tanfeeth and central units. Using different technologies and systems MCM unit provides extended service to retail banking customers prolonging the bank's working hours to a virtual 24/7, whole year round, evidencing a double digit growth YOY. MCM also unit supports the Opera...
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