Kuwait City - Implementation of CRM strategies, Policies and Procedures which encourage the customer retention. - Deciding on the CRM structure, platform, workflows and interface to ensure it works seamlessly across the key touch points during the customer life cycle by capturing the required information. - Customer Journey mapping and analyzing the interactional points and maximizing the potentials generation i.e upselling and cross selling. - Working closely with all the department i.e store/ finance etc. to ensure the CRM strategy is implemented. - Overseeing the potential from the day it is created till it is closed. And initiate after sales activities. - Monitor the customer communication through the CRM - Overseeing the migration of all direct communication to lower cost medium i.e SMS and email - Ensuring the data base is clean and segmented effectively. - Ensure high quality of service “RATER” ( High Reliability, High Assurance, High Tangible Presence, High Empathy and High R...
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