Abu Dhabi Commercial Bank - Abu Dhabi - Job Purpose Responsible for provision of customer service and sales support to the Excellency clients by meeting agreed service standards, ensuring seamless transaction processing and service delivery and provision of support to ensure Sales targets are achieved Main Tasks & Responsibilities Customer Service & Transaction processing Ensure that Excellency offers the best 'First Class Service' in the market Conducting EOD-BOD checks on all transactions Ownership of portfolio vis-à-vis front-end service and account management Problem/complaint resolution to be at 99% within TAT Respond to all phones within 3 rings in a polite and friendly manner. Record all messages and ensure call back response to caller is done within the same day within the 15 min TAT. Track all maturities and contact customers and record action. Reviewed on a monthly basis Ensure all KSIs are at 100% levels; Escalate all transactions not meeting TATs Ensure all MIS and reports are maintained Weekly off ...
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