Kuwait - To manage the operational aspects of card business and interface with IT Accountabilities: Card Production and Maintenance Unit: Ensure the unit meets the 'We Promise' targets Settlement: Ensure that the unit functions at optimal levels and the General Ledgers are reconciled regularly and issues are brought to the attention of the management. Chargeback Unit: Ensure the unit adheres to the rules / timeframes specified by MasterCard and VISA and our operational losses are minimized Fraud Management Unit: To effectively control the fraud losses at the same time ensure that we do not lose business opportunities. Merchant Operations Unit: To provide operational support to the Merchant Acquiring business and ensure that we reduce our operational losses Customer Service Unit: To serve the walk-in customers effectively and to ensure that the customer complaints are redressed within agreed timeframes. Manager IT interactions: To effectively utilize the IT resources, in building system...
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