Kuwait City - 1- Answers incoming calls in a timely manner and in accordance with Hospital policy. Maintains confidentiality of caller & Hospital information as directed 2- Greet customers in a courteous, friendly and professional manner. 3- Responds to callers' needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first call resolution. 4- Answers caller's questions, as well as questions them to obtain full understanding of what information is being requested 5- Understands the requirement of the callers and provides prices and information accordingly. Provides accurate information about the services offered by the Hospital. 6- Directs calls to the appropriate department/individuals; both external & internal calls 7- Facilitate, solve, interact and provide a high level of customer service that would exceed customer expectations as well meeting the departmental goals. 8- Stay updated on products, services, promotions, proce...
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