Schneider Electric - Abu Dhabi - 1. Customer Service Represent Schneider Electric (APC-MGE) in dealing with customer concerns Travel to customer site as service contract or as circumstances dictate Diagnose and repair, to component level, PCB’s and units returned from the assigned region Perform site evaluations, scheduled and unscheduled site visits Support customers in the installation, modification and repair of APC-MGE products Interact with customers by phone/face to face depending on the level and type of support required Oversee the installation of an APC-MGE product, repair and analyze a failed product or provide customer-site maintenance (such as replacing batteries, fans, etc) Provide consultation to end-users in conjunction with sales by promoting and explaining Services as required Promote good customer relations Interact with end-users to explain the failure mode in detail Draft engineering failure analysis reports for customers with guidance from Engineering Ensure compliance with...
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