Kuwait - Giving customers a friendly welcome and listening to their wishes, problems, concerns. Taking receipt of vehicles to be put through maintenance, repaired accident repair work. Explaining modern vehicle technology and comparing advantages of own products with those of Mercedes-Benz competitors, so that the former seem the natural solution. In the case of legally required inspections, explaining the necessary vehicle tests in a customer-oriented manner. Taking bookings and based on the on-site facilities and equipments, fitting these in to suit workshop capacities and process. Writing orders for repairs within scope of applicable Work Instructions and flat rate rules, taking the current additional information ( Service Information, Current trouble diagnosis etc.). Dealing with application to extend the extent of repair work to be carried out with the approval of the customer ( approval, additional costs, changed delivery date, etc. Carrying out final checks on...
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