Morson International - Qatar - Surepay Customer Technical Advocate expert : Acting as a liaison on Surepay technical issues Investigating and replying to customer technical enquiries for Surepay (under maintenance contract) related to: 1- HW/SW configurations. 2- NEs contracted features description. 3- System capacity, QoS and other engineering issues. 4- NE call handling and processing scenarios. 5-Identifying and isolating technical problems that occur -supplied Surepay product due to multi-vendor system growth or call processing issues Supporting TSSC and NOC team in data collection and analysis. Scheduling and synchronizing all kind of Surepay maintenance activities with different stakeholders ( CE deployment team, NOC,TSSC L2/L3) Improving and suggesting best maintenance practices Providing support to help research, identify and isolate technical problems that occur in Surepay due to multi-vendor system growth or call processing issues. Following Surepay HW& SW security and risk alerts and recomme...
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