The St. Regis Doha - Doha, Qatar - Resume ESSENTIAL FUNCTIONS Ensure prompt, efficient and courteous reception of guests Record and administer arrivals and departures Full awareness of current daily status of Hotel Thoroughly conversant with all room types, décor and outlook Communication and recording of complaints Be aware of daily functions, events, VIP and group arrivals Ensure guest's immediate requirements are catered for Full Awareness of regular guest names & requirements Receipt of payments Issue safe deposit boxes and allow guest access in accordance with procedures To carry out any other duties as required Know regular guest names and requirements Accurate knowledge of hotel facilities and services Answer guest questions and resolve guest problems Promote the Hotel generally Know the names, functions and locations of the Management Team Ensure that guests receive their messages and faxes promptly Assist with guest luggage when required Be aware of daily functions, events, VIP and group ar...
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