Kuwait Automotive Imports Co (KAICO) - Kuwait - - Conduct periodical audits on the process for Sales & Service Division branches - evaluate compliance level towards processes and principals standards. Non-Technical Training: - Prepare annual training plan according to principal guidelines. - Conduct soft skills training for Sales & After Sales staff. - Conduct new products training for sales staff for all brands. - Prepare quarterly action plan for Sales, Service Advisors according to quarterly CSI. CRM: - Manage and monitor CRM activities with regards to customers' feedback and complaints through contact channels (i.e., phone calls, mail, internet, etc.). - Monitor the service appointments booked by customers. - Maintain and manage healthy customers' database for entire KAICO organization. - Analyze CS reports and recommend the required action plan to improve the performance of Sales & After Sales. REQUIREMENTS - Minimum 5 years related local experience. - University graduate. - Work with minimum supervision - Ex...
APPLY NOW
more
Latest Kuwait Jobs
