Doha, Qatar - A good awareness of social media and all aspects of the digital age. Excellent customer service skills and communication skills both orally and written as a lot of work is done via email or online. Being able to make a good judgement on individual cases and escalating more serious concerns to members of the senior management team. Protect the brand image and increase the brand loyalty with our customers. Review user content and escalate or flag as necessary. Take the lead on the comments being made on the website as they come in and produce material for the website comments as required. Being aware of the latest trends within the public domain. Full responsibility for your accounts and how information is handled and gathered. Measuring and creating reports to keep a track of customer feedback. Keeping on top of latest trends within the public domain. Understanding and promoting our brands to our customers ensuring our standards are consistently m...
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