Al Futtaim Recruitment - Qatar - You will be responsible to assist the Checkouts and Exchange refund manager in controlling and managing the execution of pre-determined tasks within the Department. You will monitor and control day to day job tasks and ensure service performance standards. Daily reporting of problems areas and to highlight specifics to the Checkouts and Exchange refund manager. To also ensure smooth inter-departmental interactions. To effectively manage and motivate the staff towards achievement of work objectives. Operations - Monitor the level and quality of customer service given by the staff at the Exchange & returns counter. - Support the Checkouts and Exchange refund manager to increase customer service levels by obtaining information about returns accurately onto the systems so that we can use the analysis from this to make improvements to our customers' future shopping experiences. The customer service levels are measured by the ICSS results twice a year. - Ensure that all the relevant ins...
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