Burj Al Arab - Dubai - Guest Services Manager About the Role An exciting opportunity has arisen for a Guest Services Manager to join the Butlers Team at the Burj Al Arab. The main purpose of this role is to ensure all guest requirements are met and exceeded through high level of management and proactive leadership. Your key duties would include: Recognising all repeat and important guests, and builds rapport in order to develop personal guest contact, obtain preferences and pro-actively anticipate guest needs and requirements. Maintaining open line communication and ensures guest complaints and feedbacks are handled effectively and efficiently by supervising team members, delegating responsibilities and liaising with other related departments. Leading, motivating and continuously developing the Butler Team in order to maximise colleague productivity, departmental revenue, guest satisfaction and department Colleague Opinion Survey scores. Conducting regular quality checks on the floor receptions a...
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