Kuwait City - Employees managed: None Key measurements · Revenue · Gross margin · Gross margin% · Service quality · Customer satisfaction Selling and Relationship Management To maximise revenue opportunities and to manage internal and external customers' relationships in order to achieve the SpS strategic goals. · Promote company to existing and prospective customers and at all times reflect and promote company in the best possible light · Maximise revenue opportunities from incoming telephone calls through the effective utilisation of all available resources - offer creative solutions · Ensure timely and effective communication takes place within defined time limits with internal customers e.g. depot staff, international depots · Liaise with external customers to ensure all customer requirements are identified and met, including the resolution of all queries within xx days (local country rule) Complaints management To provide customers with suitable solutions relating to...
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