Kuwait City - Maintain highest standard of customer service by functionally managing the retail call center, customer service desks within the showrooms and at the service center. Ensure positive and consistent customer experience across all touch points and seamless coordination with all relevant functions (e.g. delivery and installation, service center, showrooms, finance) to meet all customer needs. Provide day to day functional management of the retail call center, customer service desks within the showrooms and at the service center Develop and continuously enhance customer service policies and procedures across all customer touch points Establish and ensure a consistent customer experience across all customer service touch points, maximize customer satisfaction and swift complaint resolution Establish effective escalation criteria and procedures and ensure proper implementation Define system requirements for optimal customer service including enquiry/ complaint logging, communication wi...
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