General Manager – Operations

General Manager - Operations plays a strategic role and is a responsible for overseeing and directing all aspects of company management including but not limited to leasing, Marketing, Tenant Relations, Business Development, Finance, HR, Maintenance, Operations, Safety and other functions to ensure smooth operation and cooperation among different departments to align with company goals.
Duties & Responsibilities:
Develop Mission, Vision and Values of the company along with company structure and authorities that ensures the optimum running of the company.
Develop Structured Business Plan that covers all functions within the company to align the whole company operations with Company Strategic Goals.
Participate in setting company goals and take corrective actions to the business plan to achieve these goals.
Develop Leasing Plans to identify new clients and negotiate with prospective tenants to maximize income in line with company business plan.
Oversees proper tenants mix and zoning within the project in line with business plan and market demand to achieve desired footfall of public.
Negotiate both new and renewal across all categories of tenants including: Anchors, Food & Beverages, Leisure and other categories, and present to CEO Property and Board Members for final approvals.
Develop and maintain long term beneficial relationship with all existing tenants and other possible tenants to ensure current and future continuity of the project.
Directs, review and adjusts financial budgets and operation systems and processes and monitor performance against budgets.
Plans and schedules for regular and periodic maintenance in conjunction with relevant departments head and follow up on quality and execution to ensure maximum tenants and public safety and satisfaction.
Supervises all facility managements activities including maintenance, cleaning, housekeeping, grand maintenance irrigation and other activities that maintains the overall introduction of the project to the public.
Plans in conjunction with relevant departments head marketing and annual event plans and calendars.
Ensure that all tenants are paying their dues in scheduled manner and oversees the implementation of contractual terms.
Resolves complains and demands of tenants and directs different departments to remove causes of complains and respond to tenants requests in light of legal and contractual obligations of all parties.
Oversees all legal claims and procedures with respect to projects operations and tenant interactions.
Develop corporate project identity and corporate brand.
Improve Customer Service procedures inside project to maintain customer and tenant satisfaction to enhance reputation.
Directs Human Resources to ensure the maximum return of the human capital of the company.
Perform other tasks as assigned by CEO - Property, CEO of the company and Board Members.
 ORGANIZATIONAL RELATIONSHIPS & Supervisory Responsibility:
Internal Relationships:
This position reports directly to CEO of the company, CEO - Property and Board Members.
This position is supervising all other departments other than top management and is authorises to hire, fire and manage as per the authority matrix of the company.
External Relationships:
Frequent contact with tenants, clients, owners, contractors, vendors/suppliers, representatives of other businesses and related ministries & governmental bodies.
 
 

Job Details

Preferred Candidate

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