Doha, Qatar - 1. Answers the phone with a cheerful and helpful attitude within the service standard established by the department. 2. Documents the complaint/concern as per departmental procedure with appropriate forms and/or tracking systems. 3. Participates in quality assurance/review activities. 4. Recognizes, documents, and alerts the supervisor to trends in customer calls. 5. Supports patient and family rights to file complaints. 6. Supports efforts towards service recovery. 7. Maintains confidentiality at all times and does not discuss any information learned internally to anyone outside the unit, department, or hospital. 8. This position requires flexible availability on all shifts/am/pm including weekends and holidays. 9.Performs other duties as required. Skills 1 year of healthcare or related experience. Spoken English and Arabic is preferred English is required Familiar with MS Office products and Intranet. manages difficult or emotional customer situations responds promptly to cu...
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