Kuwait City - 1. Interacts directly with customers either by telephone, electronically or face to face. 2. Solves customer complaints as advised by the manager. 3. Performs customer verifications. Processes forms, applications and requests. 4. Communicates and coordinates with internal departments. Directs requests and unresolved issues to the designated resource. 5. Records details of inquiries, comments, complaints and actions taken. Keeps records and follows up on customer interactions and transactions. 6. Responds to customer inquiries or complaints to drive business performance and increase customer retention rates. 7. Generates periodic and adhoc analytical reports. 8. Ensures that the department and companies' policies and procedures are complied as requested by the manager. 9. Follows up on all issues related to customer queries, proposals for improving efficiency, or an expression of satisfaction or dissatisfaction with the service. 10. Performs a variety of tasks within t...
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