Kuwait City - To provide utmost customer satisfaction to SSH computer users by providing them with quick and professional support as per the agreed upon service level agreements. Communicate and coordinate with end users, L1 and L2 support agents to convey information effectively Ablity to provide end users with quick and professional service to open, log, assign, and arrange incoming cases using SSH systems. Demonstrates ability to collaborate and communicate information with end users across divisions, regions, and territories when relevant. Ability to identify which agent takes incoming case dependent upon expertise, availability, and location. Demonstrates proficient ability to use all methods of communication applicable to incoming cases Demonstrates interest to take on more roles and responsibilities to continue development With guidance able to learn a variety of required technical skills for achieving L1 in the department Understand the SSH's uses of systems throughout the department...
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