Lloyd's Register - Dubai - Job ID:33020 Location:[[location]] Position Category:Technical Role purpose: As a member of the Technical Help Desk MEA and acting on guidance from the Client Support & Helpdesk Manager, MEA, support all stages of the client experience; maintain the client relationship and continual relationship-building; Work closely with Service Delivery and Sales & Marketing staff to ensure that the client relationship is successful and managed effectively at all times. Key Responsibilities: Provide day to day client support, ensuring high levels of service provision to MEA clients as a member of the Technical Helpdesk, MEA. To be a point of contact for clients technical queries as well as establishing strong relationships with clients representatives. Achieve agreed Client Support & Helpdesk targets to protect and grow business in line with established KPI’s. Respond to clients’ technical queries, seeking input from internal subject matter experts when needed to provide accurate and th...
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