Help Desk Officer

Posted By Gulf Recruitments
Zayed University - Abu Dhabi - The Computing Services department is seeking for a Help Desk Officer to provides technical laptop support to students and faculty by installing and troubleshooting software and mentoring students on how to use software applications. Job Responsibilities Provides laptop support services to students and faculty at the Help Desk premises, including: Installing university specific software such as Windows NT, GroupWise, Microsoft Office and printer and scanner software. Troubleshooting hardware and software problems and re-imaging computers with specialized software. Providing informal, one-to-one training sessions with university -specific software. Delivering training sessions during faculty orientation to English and Arabic speaking faculty. Goes, as needed, to faculty, staff and VIP offices and workstations on campus to provide technical support. Prepare to work outside normal working hours. Distributes laptops to new faculty at the beginning of the academic year. Answers an...

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