Guest Service Center Agent

Posted By Gulf Recruitments
Wyndham Hotels and Resorts - Dubai - Wyndham Dubai Deira is now seeking a Guest Service Center Agent to join our team in Dubai, United Arab Emirates SUMMARY The role holder will operate the telephone switchboard station in order to answer telephone calls and process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g. voicemail, e-mail, faxes) received for them and send to room, if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department and follow up with guests to ensure their requests have been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. KEY RESPONSIBILITIES Ensure Wyndham Dubai Deira brand standards, policies and procedures are adhere...

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